Team Coaching ROI - What’s the Point?*

In an increasingly data-driven world, the pressure to provide rigid metrics for leadership interventions is real. Yet, as practitioners, we know that an over-focus on structured measurement can sometimes drown out the "real work" emerging within a team.

Join Jennifer Campion and Caroline Duffy for an inquiry into the polarity of value. In this interactive session, we will explore the tension between structured Return on Investment (ROI) and the emergent Return on Expectation (ROE). We’ll share our own experiences of "tying ourselves in knots" to prove value, and invite you to reflect on where the responsibility for ROI truly sits.

Key Takeaways:

• Balance Structure with Emergence: Explore a "both/and" approach to evaluation, moving beyond the binary of metrics versus intuition.

• Clarify Responsibility for Value: Reflect on the practitioner’s urge to "perform" value and learn how to re-anchor the responsibility for ROI within the client system.

• Amplifying the Intangible: Identify ways to use storytelling and dialogue to make emergent, qualitative shifts visible and valued by stakeholders.

About the Speakers:

Caroline Duffy

Team Coach at Aube Coaching Ltd | Faculty Member at Team Coaching Studio

Caroline is the founder of Aube Coaching Ltd and an experienced team coach, working with executive and senior leadership teams across a variety of sectors for over twenty years. As a faculty member at Team Coaching Studio, she mentors and trains team coaches. Caroline’s career spans the public and private sectors, working with global clients such as PwC and Hertz.

Jennifer Campion

Leadership & Team Coach | Faculty Member at Team Coaching Studio

Jen is a highly qualified and experienced Leadership and Team Coach with over 10 years of experience working with senior teams in both the public and private sectors. Over the past 5 years, Jen has intentionally shifted her focus from team facilitation to team coaching. This shift has led to a deeper impact, empowering teams to drive sustainable change and own their development. Jen serves as a faculty member at Team Coaching Studio, a global school with a unique learning approach that moves beyond tools and frameworks to enable coaches to support the emergence of powerful team dynamics and outcomes.